Your home, your handbook

Loss of Keys

We do not keep spare keys. We can arrange for a lock change or new keys to be cut but we will charge you for this service. We suggest you keep a spare set of keys in a safe place, or with a friend or neighbour you can trust. If you think your keys have been stolen you need to tell the police and they will give you a crime number. You also need to tell your local manager if the key is part of a suited system which opens the communal doors.

Visits to your home from Johnnie Johnson housing staff
Our staff have the right to enter your home only under certain specific guidelines:

  • To inspect a repair 
  • To carry out repairs to your home or a neighbouring property. Unless it is an emergency, we will give you advanced notice and visit in working hours 
  • To assist with the welfare of a resident