We’re trialling some changes to our opening hours
From Friday 6 January 2023 we will be introducing some positive changes to our opening hours as part of a six-month trial. This means we’ll be available more between Monday and Thursday, which will then allow the business to close slightly earlier on Fridays.
What will change during the trial?
Our Customer Experience Team who take your calls on 0354 305 5335 will be available as follows once we reopen in 2023:
Monday 8:30am – 6:00pm
Tuesday – Thursday – 8:30am – 5:00pm
Friday – 8:30am – 1:00pm
You’ll also see an increased presence from your Community Housing Officer in and around your home and neighbourhood between Monday and Thursday.
It’s important to note, there will be no changes at all to the service you receive from our repairs and maintenance contractors or the emergency 24/7 service you receive from Astraline. Those services will continue to operate as they do now.
We are running some customer drop-in sessions online and in person to give you an opportunity to talk to us about this change. Your feedback is important to us and as a result of these changes, we will be delivering the following engagement opportunities to learn more and raise any additional questions.
Complete the form below to register for a session that best suit you.
Register for an event that suits you
Online via Microsoft Teams or in person at a JJH Property.
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Why trial this change?
We hope these changes will provide greater visibility and availability for you, with increased cover between Monday and Thursday across our Customer and Neighbourhoods Teams. We hope this will be an added benefit for customers who may be in work or have other commitments, which means they can’t always reach us when they need to during our usual working hours.
We hope this has a positive impact on the service you receive…
We will monitor the success and impact of the changes in opening hours throughout the trial and we will look forward to keeping you informed. We know you may have questions and queries and to help answer those, we have developed some frequently asked questions, which are available below.