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Celebrating awards success

Housing Finance Awards logo

Colleagues at Johnnie Johnson and Astraline are dedicated to delivering outstanding services for our residents and customers. So it is with great delight that we share news of our award from the National Housing Federation plus details of other industry awards we have been shortlisted for. number of awards.

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Resident focus group! Come and join us!

Are you passionate about improvements? Can you help us shape the services we provide to you?

We are looking for people to help us shape the way we deliver our services both currently and in the future by taking part in a Focus Group. There will also be an opportunity for you to explore the various ways in which you can get involved as a Johnnie Johnson resident.

If you’ve got expertise in a particular field, we would love to hear how you can help us and influence our work.

 

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Satisfaction is not enough. Residents should think we are Outstanding

Kathryn Fox-Rogers Latest blog post from Kathryn Fox-Rogers

How do you address poor customer satisfaction, an ageing stock profile, and increasing complaints about service levels? At Johnnie Johnson Housing (JJH) we want every customer to describe us as Outstanding by 2021. It’s no small ambition and I’ll be honest – some parts of our organisation are making dramatic changes to get us there.

 

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Universal Credit update

Universal Credit (UC) is a new benefit for working age people that replaces a number of existing benefits and tax credits. It is designed to support people who have a low (or no) income with their basic living expenses and housing costs. The overall plan for UC was to be rolled out across the UK in stages; however the rollout is to be scaled back amid concerns about the migration to the new benefits system.

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The Greenhouse Project

Creating our future We encourage our people to be pioneering - it's one of the four values that define how we work together to help our residents and customers. 

Head of Independent Living Tricia Grierson made this a reality when she was selected to join the National Housing Federation's Greenhouse Project. She was part of a team that developed new ways to adapt homes for people who are growing older - to offer them dignity and to help keep them safe.

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