Latest News — articles for February 2019

Satisfaction is not enough. Residents should think we are Outstanding

Kathryn Fox-Rogers Latest blog post from Kathryn Fox-Rogers

How do you address poor customer satisfaction, an ageing stock profile, and increasing complaints about service levels? At Johnnie Johnson Housing (JJH) we want every customer to describe us as Outstanding by 2021. It’s no small ambition and I’ll be honest – some parts of our organisation are making dramatic changes to get us there.

 

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