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Home advice & guidance
We’re here to help you every step of the way. We realise that from time to time you may need a little advice from us with regards to your tenancy and other related matters.
You can find a lot of useful information on our website to manage your home.
Benefits & money advice
If you have any money worries or need support with your benefits, we can help. You may find the help you need on our website, or you can call our Customer Experience Team and ask for a callback from a member of our Money Advice Team.
Energy Efficiency Advice
As things stand, our planet is being put to the test. Climate change is one of the most serious environmental problems of our times, and limiting its impact is a challenge we all need to embrace.
Help with heating
You may be eligible for help with heating costs, as well as other discounts and heating allowance grants associated with running your home.
Advice on Damp and Mould
It is important for your health, to reduce any risk to your property of damp and mould. Below you will find some of the things that you should look out for, with advice on how you can prevent damp and mould.
Winter gritting and snow clearance
It is important for your health, to reduce any risk to your property of damp and mould. Find out some of the things that you should look out for, with advice on how you can prevent damp and mould.
Landscape and Garden Maintenance
This page outlines the regular upkeep and improvements planned for our outdoor spaces this year, performed by our trusted partner Tivoli.
Domestic abuse
We take any forms of domestic abuse incredibly seriously, so if you or someone you know is experiencing, or has experienced domestic abuse, we can help.
Contact us
We are passionate about providing outstanding homes and services to you; ensuring you feel supported within your neighbourhood and have access to information, support, and advice as and when you need it.
Support guides
We know that not all jobs will require someone to come out and fix them. We have a library of support guides to help you resolve those little issues without having to book a repair.
Fire Safety
Fire safety is a priority for Johnnie Johnson Housing. Our properties have specific evacuation policies in the event of a fire:
- STAY PUT and
- FULLY EVACUATE THE BUILDING
The documents below have been created based on each evacuation policy and provide guidance on what you should do if a fire breaks out in your flat or in another part of the building.
Read more about important safety precautions you can take to reduce the risk from fire.
Manage your home with our Resident Portal
Pay your bills, check your account, arrange a repair… and more! Sign up to the resident portal where you can manage all aspects of your home online, 24 hours a day.
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Payments
Here you can make a safe and secure rent payment directly to us. Find out about ways to pay and find help and support with money matters.
Maintenance & repairs
We all know that from time to time you may need to report a repair to us or need advice on how to fix a problem around the home. The maintenance and repairs section of our website has everything you need to help rectify your problem.
Anti-social behaviour
Anti-social behaviour, or ASB, falls into three main categories personal, nuisance, or environmental and we are committed to tackling all forms of anti-social behaviour efficiently and effectively.