Talk to us

We are passionate about providing outstanding homes and services to you, ensuring you feel supported within your neighbourhood and that you have access to information, support, and advice as and when you need it.

Contact us online

If you have a query, complaint, or would like to compliment us on something, we encourage you
to share that with us by using one of the forms below. Thank you for taking the time to share your feedback.

If you wish to contact us in writing, all correspondence must be addressed to:
Johnnie Johnson Housing, Eden Point, Three Acres Lane, Cheadle Hulme, Cheadle, SK8 6RL

Complaints, Compliments and Feedback

Please use the form below if you have a query, complaint, or would like to compliment us on something and we will be in touch to discuss this with you further.

Complete the form here

Repairs and Property Maintenance

Please use the form below if your query is about a repair or the maintenance of communal areas and around your building. Please note, the easiest and quickest way to report a repair is by using our resident portal.

Complete the form here Visit our online portal

Services and Colleagues

Please use the form below if your query is about a Johnnie Johnson Housing service or colleague. This form can be used for queries regarding moving in or out of one of our properties, login issues, record updates and any other JJH service.

Complete the form here

Other ways you can get in touch

You can get in contact and share your feedback in the following ways:

  • Email talktous@jjhousing.co.uk
  • Phone our Customer Experience Team 0345 305 5335
    Monday 8.30am – 6.00pm
    Tuesday – Thursday 8.30am – 5.00pm
    Friday 8.30am – 1.00pm
  • Talk to your Community Housing Officer (CHO) – find their details here
  • Write to Johnnie Johnson Housing, Eden Point, Three Acres Lane, Cheadle Hulme, Cheadle, SK8 6RL

Review our Talk to us Policy and Complaint Handling Code Self Assessment

Arrow 2 Complaint handling code self assessment
Arrow 2 Our talk to us policy - complaints and compliments
Arrow 2 Read our Annual Complaints Report
Arrow 2 Landlord Performance Report 22/23

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Home advice & guidance

We realise that from time to time you may need a little home advice guidance from us with regards to your tenancy and other related matters.

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Customer promise

We want you to be happy with the services you receive, so we created our Customer Promise to reinforce our ongoing commitment to provide outstanding customer service and affordable housing.

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Regulation & governance

We are regulated by the Regulator of Social Housing (RSH) and are held accountable against the Housing Ombudsman Framework.

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