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Plumbing
Support guides
Our responsibilities
- Repairs to sanitation ware
- Repairs to plumbing to external areas
Your responsibilities
- Replacing plugs in sinks/baths
- Clearing blockages due to misuse
Heating
Support guides
Our responsibilities
- Repairs to heating and hot water systems
- Repairs to gas fires
Your responsibilities
- Setting any schedules/timers for heating to come on
General Maintenance
Support guides
Our responsibilities
- All structural and external repairs (unless damage is caused by resident)
- Repairs to and painting of communal and/or external areas
Your responsibilities
- Keeping your home in good condition and well decorated
- Maintaining any appliances which you have brought to your home
- Carrying out any repairs that were caused as a result of damage by you, a family member or visitor
- Dealing with minor items such as:
- Replacing lost keys and lock changes if keys are lost
- Adjusting doors after carpets have been fitted
- Clearing up broken glass inside your home
- Repairing cracks in tiles and plaster work
- Ensuring your home is clean, empty and in good order when you leave
Electricity and Power
Support guides
Our resposibilities
- Repairs to installations where applicable. Some residents are responsible for the upkeep of these. If applicable to you, it will be discussed during sign up.
Your responsibilities
- Maintaining any appliances which you have brought to your home
- Replacing electric fuses, plugs and light bulbs
Report a repair
We’ve made it quick, easy, and convenient to report a repair, whether you’re on the move or relaxing at home. You can book online, 24-hours a day. Just log into your online customer account to get started.
Maintenance & repairs
We all know that from time to time you may need to report a repair to us or need advice on how to fix a problem around the home. The maintenance and repairs section of our website has everything you need to help rectify your problem.
Repairs Forum
Our online Repairs Forum gives you the opportunity to feedback on our repairs and maintenance services and resolve any issues or complaints you may have.