Johnnie Johnson Housing and Sanctuary's logos on a bright blue background
On 31 January 2025 a Transfer of Engagements from Johnnie Johnson Housing to Sanctuary will take place. This means all Johnnie Johnson Housing assets, liabilities, properties, tenancies, and colleagues will transfer to Sanctuary Housing Association, making Sanctuary your landlord from 1 February 2025.
The transfer was approved by both our and Sanctuary’s governing bodies following a six-week consultation with Johnnie Johnson Housing residents.
From 1 February 2025 the way our customers contact us and access their services will change.
Find out what this transfer means for our residents.
Please refer to the letter you have received by post to find out the contact information relevant to you and your property.
The Resident Consultation period closed on 30 September 2024 and we want to thank all residents who gave us their feedback on the proposal for all customers to be transferred across to Sanctuary on or around 31 January 2025.
Both, Johnnie Johnson Housing and Sanctuary boards are reviewing all customer feedback. We will write to our residents in December to share the outcomes and next steps.
We have compiled all the feedback received during the consultation period into a summary document, which you can find below. This document provides an overview of the feedback we received and the key themes from the consultation.
Following approval by both Boards, Johnnie Johnson Housing joined Sanctuary as a subsidiary in February 2024.
Johnnie Johnson Housing residents received a letter about the proposal for all customers to be transferred across to Sanctuary. This is known as Transfer of Engagements (ToE). The resident consultation regarding the ToE opened on 19 August and will concluded on 30 September 2024.
The letter includes information on what ToE means and how residents can feedback. The proposal is for all customers to be transferred across to Sanctuary on or around 31 January 2025.
We will write to all residents again soon with an update on how these discussions will affect them and any specific changes that residents need to be made aware of.
View the resident consultation letter >
Johnnie Johnson Housing (JJH) and Sanctuary announced in June 2023 that they are in the early stage of partnership discussions. Following in-depth discussions between the two organisations, and approval by both Boards, Johnnie Johnson Housing has now successfully joined
Sanctuary as a subsidiary.
This page is dedicated to our partnership with Sanctuary and where you can find all the information and the latest news.
The Group Press Office handles all press enquiries, including those for our various different operations.You can contact Sanctuary’s Press Office by emailing PR@sanctuary-housing.co.uk. This email address is monitored during the normal working day, and out of hours by the On Call Press Officer.
Latest articles
Benefits & money advice
If you have any money worries or need support with your benefits, we can help. You may find the help you need on our website, or you can call our Customer Experience Team and ask for a callback from a member of our Money Advice Team.
You said, we did
We take your feedback and suggestions for improvement very seriously and always work to resolve issues and concerns as quickly as we can. In our efforts to be transparent and honest, we like to share what we’ve done to improve.