Housing Service Charges
As a customer renting one of our homes, you are required to pay your rent as per the terms of your tenancy agreement. You may also be eligible to pay an additional charge, called a service charge. If you are required to pay this, it will be outlined in your tenancy agreement and we will discuss this with you before you sign your agreement.
Housing service charges are made up of a number of different things and cover the costs of communal window cleaning, gardening services, and if you live in one of our apartments or communal living communities, it will also pay towards the maintenance of lifts and the upkeep of any communal areas.
We calculate your housing service charge separately to your rent and the charge is set on an annual basis, we do this at the same time as your rents are reviewed and you will always be notified of any changes before they occur.
Your housing service charge will depend on the type of property you live in, with different services being used across our many areas. We make sure that all costs are apportioned appropriately. You can find out more about your housing service charge by logging into your online account and viewing your online account.
Your tenancy information
While we hope to have the answers to all your questions on our website, if you're looking for more specific information regarding your tenancy, log into the portal to see your documentation.
Log in
Payments
Here you can make a safe and secure rent payment directly to us. Find out about ways to pay and find help and support with money matters.
Maintenance & repairs
We all know that from time to time you may need to report a repair to us or need advice on how to fix a problem around the home. The maintenance and repairs section of our website has everything you need to help rectify your problem.
Home advice & guidance
We realise that from time to time you may need a little home advice guidance from us with regards to your tenancy and other related matters.